Accenture Jobs 2020 Hiring Freshers As Associate
Table of Contents
|Role||New Associate-Query Management|
About the Company:
It realizes tangible outcomes for their clients through provocative thinking and transformative insights, Accenture in India offers a wide range of services spanning strategy, consulting, digital, technology and operations.
Job Title: Accenture Jobs 2020 Hiring Freshers As Associate
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- You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
- You will also be responsible for closing the fault and complaints within SLA’s.
- The Query Management team which is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issue.
- This role is aligned to our Service Desk Non-Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support.
- The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.
- Good to have skills: Customer service – Inbound,Adaptabile and flexibile
Roles and Responsibilities:-
- In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
- Your primary interaction is within your own team and your direct supervisor. In this role you will be given detailed instructions on all tasks. The decisions that you make impact your own work and are closely supervised.
- You will be an individual contributor as a part of a team with a predetermined, narrow scope of work. Please note that this role may require you to work in rotational shifts.
Note :– Only shortlisted candidates will receive the call letter for further rounds