Accenture Off Campus Recruitment 2020 Query Management Service Desk Any Degree Graduates
August 17, 2020
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Accenture Off Campus Recruitment 2020 Query Management Service Desk Any Degree Graduates
| Job | Details |
|---|---|
| Company | Accenture |
| Website | www.accenture.com |
| Role | Query Management – Service Desk |
| Job Category | BPO |
| Experience | 0 to 2 years |
| Job Location | Bangalore |
Job Title:Accenture Off Campus Recruitment 2020 Query Management Service Desk Any Degree Graduates
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Job Description:
- You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
- You will also be responsible for closing the fault and complaints within SLA”s.
You will be working as a part of Query Management team which is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issue. - In Service Desk, you will be responsible for providing 1st level customer Service support to client with respect to their Operations.
- You will be acting as a Single Point of Contact (“SPOC”) to meet the communication needs of both users and clients, and also to satisfy both customer and clients.
Good to have skills: - Good communication skills.
Eligibility Criteria :
Required Education
- Bachelor’s Degree
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Job Responsibilities:
- In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
- Interaction is within own team and direct supervisor.
- Detailed instructions on all tasks will be provided at this role with close supervision.
- Decisions made impact own work and are closely supervised.
- Individual contributor as a part of a team with a predetermined, narrow scope of work.
- Please note that this role may require you to work in rotational shifts.
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How to Apply
- All interested and eligible candidates can apply for Accenture online by the given link as soon as possible the link expires.
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