Amazon Recruitment Jobs Virtual Hiring For Sr Assocaite – ERC Bachelor’s degree

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Amazon Recruitment Jobs Virtual Hiring For Sr Assocaite - ERC Bachelor's degree

Amazon Recruitment Jobs Virtual Hiring For Sr Assocaite - ERC Bachelor's degree

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Job Details
Company Amazon
Website www.amazon.in
Role Sr Assocaite
Education bachelor’s degree, master’s degree a plus
Salary INR 4,00,000 – 4,50,000 PA
Employment Type Full Time, Temporary/Contractual
Job Location Hyderabad, Bengaluru, Chennai
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About the Company:

Amazon Development Centre (India) Pvt. Ltd.
Amazon.com strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon’s evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company’s DNA. The world’s brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

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About Amazon India Development Centers:

  • Amazon India Development Center (AIDC) started in Bangalore in 2004 followed by centers in Hyderabad (2005) and Chennai (2006). The vision was to utilize the top talent available in India to drive our global business growth. Today, AIDC builds, supports, tests and manages technology, products & services which support millions of Amazon customers worldwide.
    About the team:
  • HR Services is comprised of the following teams: HR Operations, HR Compliance, Leave of Absence and Accommodations (LOAA) and several support functions that include ACES, Finance & Analytics, Vendor Management and Content Management. The umbrella of HR Services includes the following teams: the Employee Resource Center (ERC) teams of Client Services, Onboarding, PeoplePortal and Payroll Support, Data Management, Exits, and Internal Transfers. These teams are located in Seattle, WA and Hyderabad, India to provide for follow-the-sun support of these key activities.

Job Title: Job Title: Amazon Recruitment Jobs Virtual Hiring For Sr Assocaite – ERC Bachelor’s degree

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Responsibilities:

  • Receive & log all queries received via Calls/Cases/Tickets.
  • Responding to inquiries regarding policies and programs including benefits, attendance, payroll deductions etc, Via calls/Tickets/Cases etc.
  • Adhere to defined processes and ensure delivery in accordance with set quality standards
  • Through knowledge of policies & processes for multiple Customer groups
  • Ensure the Service level is achieved at all times
  • Integrity and discretion in dealing with sensitive information and ensure data privacy at all times
  • Take ownership for query resolution and individual metrics
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Basic qualifications:

A bachelor’s degree; master’s degree a plus. Minimum of 6 months to 5 years of experience in international voice process . Willingness to work in contact/service center environment Willingness to work in 24*7 support process including night shifts Willingness to work overtime on business needs and holidays Willingness to work a schedule with non-Saturday/Sunday week offs . Willingness to work in split week off schedule Strong attention to detail and good interpersonal skills Strong decision making and problem solving skills Ability to multi-task and agility to change in fast-paced dynamic environment Proficient with MS Excel, Word, email writing Application of Phone and email etiquettes in customer interactions

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Preferred qualifications:

Foreign languages proficiency would be an added advantage Prior experience in an in-bound / out-bound call center Handling HR help desk is desirable Experience in HR/HR shared services Experience in PeoplePortal HR Applications used: PeopleSoft 8.9 ver ADP – US Payroll tool Time and Attendance System Trouble Ticketing – Service Request Workflow Web Application

Eligibility Criteria:

1. Immediate joiners only

2. Contract role( 6 months)

3. Should be graduate and above

4. minimum of 6 months of work experience

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  • Salary: INR 4,00,000 – 4,50,000 PA.
  • Industry: IT-Software / Software Services
  • Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
  • Role Category: Senior Management
  • Role: Head/VP/GM-Transitions
  • Employment Type: Full Time, Temporary/Contractual

Amazon Recruitment Jobs Virtual Hiring For Sr Assocaite - ERC Bachelor's degree

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