Genesys Off Campus Hiring Training Operations Coordinator
July 31, 2020
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Genesys Off Campus Hiring Training Operations Coordinator
| Job | Details |
|---|---|
| Company | Genesys |
| Website | https://www.genesys.com/ |
| Role | Training Operations – Coordinator |
| Experience | 0-3 |
| Education | Bachelor’s degree |
| Job Location | Chennai |
About the Company:
- Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences.
- Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com
- Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
Job Profile: Training Operations Coordinator
Minimum Requirements:
- 0-3 years of experience in an office environment.
- Bachelor’s degree preferred.
- Experience in a training environment given strong consideration.
- The ability to be flexible and adapt to changing business needs
- The ability to problem-solve and multitask
- Self-motivated with a can-do attitude
- Working knowledge of Microsoft Office Products, including Word, Excel, and Outlook.
- Excellent verbal and written communication skills with a strong focus on customer service.
- Experience using an LMS system
- High degree of detail and excellent organizational skills.
Key Responsibilities:
- Triage tickets coming into support
- Respond to level 1/2 inquiries via ticketing system & via phone
- Weekly class setup, ensuring student are enrolled correctly, images are deployed to instructors
- Provide self-study lab access to students
- Proactively work with students to provide them information they need for classes.
- Create new users in Salesforce.
- Ensure proper retention of all documentation.
- Run basic reporting for classes / students
- Enter registration / exam data into learning system