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DXC Technology Careers For Freshers As Technical Support L1

DXC Technology Careers For Freshers As Technical Support L1

Job Title: DXC Technology Careers For Freshers As Technical Support L1

Job Details
Company Dxc Technology
Website https://jobs.dxc.technology
Role Technical Support L1
Employment Type Full-Time
Job Location Bangalore

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DXC Technology Careers – Job Description:

Role – Technical Support – Voice process

DXC Technology Careers – Job Description:-

Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems on DXC Technology Careers.

Job Title: DXC Technology Careers For Freshers As Technical Support L1

Roles & Responsibilities: –

  • DXC Technology Careers Working more independently and from a standard protocol to respond to customer issues. Moderate judgment may be used to supplement the outlined process.
  • Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
  • Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise).
  • Proactively assist customers to avoid or reduce problem occurrence.
  • Participates in projects for process or quality improvements.
  • DXC Technology Careers Work is reviewed periodically by Supervisor or Team Lead.

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Education and Experience Required:

Any Graduation with 10+2+3/4 preferably. Typically requires 0- 3 years general experience, or equivalent combination of experience and college level education.

Knowledge and Skills:

  • Superior skills in both written and verbal communication.
  • Experience in customer facing role either remote or face to face.
  • Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.
  • Excellent fluency in language to be supported.
  • Experience in a phone based remote role, e- support, e-chat or similar.
  • Familiarity with computer technology.
  • Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.
  • Understands internal processes and tools.
    Knowledge of Knowledge Management Systems and appropriate documentation to the system.

Job Title: DXC Technology Careers For Freshers As Technical Support L1

FAQ (Frequently Asked Questions)

What does DXC technology do?

DXC Technology is the world's leading independent, end-to-end IT services company, helping customers harness the power of innovation to thrive on change.

How many rounds are there in DXC technology?

In DXC technology There are four rounds for recruitment process 1.Written Test (Aptitude, Verbal, Technical), 2.Communication round, 3.Technical round.

What is the Eligibility Criteria of DXC technology?

The Eligibility Criteria of DXC technology are: 1.Minimum 60% in 10th, 12th and graduation. 2.No active backlogs at the time of evaluation and joining, 3.Eligible Branches are B.E/B.Tech.

Is DXC technology a good company?

Reviews For DXC technology Awesome flexibility and great team. Love the flexibility Work and life balance been great at DXC. Employees and colleagues are super supportive and professionals.

How do I prepare for a DXC interview?

The Cancidate Concentrate on Preparing 1.Written Test (Aptitude, Verbal, Technical), 2.Communication round, 3.Technical round.

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Job Title: DXC Technology Careers For Freshers As Technical Support L1

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